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Thermal Printer Service Training

SATO is pleased to offer in-depth training at our corporate headquarters in Charlotte, North Carolina. The following is a brief outline of the service training classes offered. Discounts are offered based on your SATO Prestige Partner level. If you need further information, please contact [email protected]

SATO CLNX Plus and M84Pro Industrial Tabletop Training:

The SATO CL4NX Plus & M84Pro Service Training is a two-day, hands-on, instructor-led class that will give participants the working knowledge and repair skills to service and maintain optimum reliability of their SATO tabletop printer models. The cost is $850.00/person, with discounts available based on the SATO Prestige Partner level. Each participant will receive documentation/utilities and printer drivers to troubleshoot printer-related issues. Lunch is provided to each attendee for the days of training.

2024 Training Dates – Tabletop:

Upcoming Dates:

June 5-6, 2024

December 4-5, 2024

Location:
SATO America
14125 South Bridge Circle
Charlotte, NC 28273


SATO S84-ex and S84-NX Series Print Engine Training:

The SATO S84-ex and S84-NX Series Print Engine Service training is a two-day hands-on, instructor-led class that will give participants the ability to effectively service and maintain optimum reliability of the SATO print engine used in a print and apply system. SATO's high-speed S84-ex and S84-NX Series print engines are used for the training class. Cost is $850.00/person - discounts available based on the SATO Prestige Partner level. Each participant will receive the necessary documentation/utilities and printer drivers to troubleshoot printer-related issues. Lunch is provided to each attendee for the days of training.

2024 Training Dates – Print Engine:

Upcoming Dates:
March 4-5, 2024
June 3-4, 2024
September 9-10, 2024
December 2-3, 2024

Location:
SATO America
14125 South Bridge Circle
Charlotte, NC 28273


General Outline for Service Training

Replacement Procedures

  • Covers
  • Printhead
  • Timing Belt(s)
  • Main PCB
  • Ribbon PCB/Sensor
  • Platen Roller
  • Feed Roller
  • Power Supply
  • Gap Sensor
  • Eye Mark Sensor

Mechanical Adjustments

  • Timing Belts
  • Printhead balance
  • Printhead alignment
  • Ribbon Assembly Components
  • Interfaces




Configuration

  • Printer Settings
  • LCD – User Mode
  • Advanced Mode
  • Service Mode

Electrical Checks & Adjustments

  • Gap Sensor
  • Eye-Mark
  • Others

The cost of the service training is $850/person and discounted by SATO Partner Program Participation Level. Classes are limited in size. Registration for any training programs must be confirmed 14 days in advance. A completed Registration Form, purchase order, or credit card order in the full amount must be received for confirmation. . Early registration is encouraged.

SATO America accepts the following forms of payment for service training:

  • MasterCard
  • VISA
  • American Express
  • Certified/Company Check

Please note that SATO reserves the right to cancel or reschedule any class when course enrollment is less than four attendees. Because of this, it is strongly recommended not to make travel arrangements until you receive confirmation ten (10) days prior to the scheduled training date.

Fees for the class will be processed at the time of registration. Fees are fully refundable when reservations are canceled in writing at least thirty (30) days prior to the start of the course. If the reservation is canceled less than ten (10) days prior to the start of the class, the class fees will be refunded minus a $150 Cancellation Fee per class. Classes may also be rescheduled for a later time for no additional cost.

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